Service standards - complaints and compliments

UKvisas aims to offer a fair and professional service to all our customers.  We welcome feedback because it helps us to see where we need to improve.

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days

If you wish to complain about the service you received from UKvisas at this Embassy, please address your complaint to:

The Entry Clearance Manager
British High Commission
Plot 4 Windsor Loop
PO Box 7070
Kampala, Uganda

By post or by fax to: (256) (0) 31 2312281

You can hand over the complaints at the British Embassy in Kigali which will be forwarded to the Entry Clearance Manager or you can send us an email at the following address:

Kampala.VisaSection@fco.gov.uk